Welcome to Doctor Ak Lohana Clinic and Endoscopy Services. By booking or attending an online video consultation through our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By scheduling an online consultation, accessing our website, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
2. Online Consultation Service
Our online video consultation service is designed to provide medical advice, follow-up consultations, and general healthcare guidance through secure online communication.
Please note that an online consultation is not a substitute for emergency medical care. If you are experiencing a medical emergency, severe chest pain, difficulty breathing, uncontrolled bleeding, loss of consciousness, or any life-threatening condition, immediately contact your local emergency services or visit the nearest hospital.
3. Appointment Booking
- Appointments are confirmed only after successful payment (where applicable) and confirmation from our team.
- Patients must provide accurate personal and medical information during booking.
- It is the patient’s responsibility to join the consultation at the scheduled time using a stable internet connection and a compatible device.
4. Consultation Limitations
While every effort is made to provide appropriate medical advice, online consultations have limitations compared to in-person examinations.
The doctor may recommend:
- An in-person clinic visit.
- Diagnostic tests or laboratory investigations.
- Referral to another specialist.
- Immediate emergency care if required.
5. Patient Responsibilities
You agree to:
- Provide truthful and complete medical information.
- Inform the doctor about current medications, allergies, and medical history.
- Follow the medical advice and treatment plan as recommended.
- Avoid recording, reproducing, or distributing the consultation without prior written consent.
6. Privacy & Confidentiality
Your medical information and consultation details are treated as confidential and handled with appropriate care. Information will only be shared where required by law or with your consent for medical purposes.
7. Prescriptions
Where medically appropriate and legally permitted, the doctor may issue a prescription following the consultation. The issuance of a prescription remains solely at the doctor’s professional discretion.
8. Fees & Payments
Consultation fees must be paid before the appointment unless otherwise agreed.
Fees are subject to change without prior notice. The applicable fee will be displayed or communicated at the time of booking.
9. Cancellation & Refund Policy
- Patients may request to reschedule their appointment by contacting us before the scheduled consultation time.
- Refund requests are reviewed on a case-by-case basis.
- Refunds may be considered if the consultation cannot be provided due to technical issues from our side or if the appointment is cancelled by the clinic.
- Refunds are generally not available once a consultation has been completed.
- Approved refunds will be processed using the original payment method where possible and may require several business days depending on the payment provider.
10. Technical Issues
Doctor Aklohana is not responsible for interruptions caused by:
- Poor internet connectivity.
- Device malfunction.
- Power outages.
- Third-party platform issues beyond our control.
If a consultation is interrupted due to technical problems, reasonable efforts will be made to reconnect or reschedule the session.
11. Intellectual Property
All website content, including text, graphics, logos, images, and other materials, is the property of Doctor Aklohana unless otherwise stated and may not be copied, reproduced, or distributed without prior written permission.
12. Limitation of Liability
While we strive to provide high-quality medical care, Doctor Aklohana shall not be liable for any indirect, incidental, or consequential damages arising from the use of the online consultation service, except where liability cannot be excluded under applicable law.
13. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Any changes become effective immediately upon publication on this website.
14. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Pakistan.
15. Contact
For questions regarding these Terms & Conditions or for refund assistance, please contact us:
Email: draklohanaclinics@gmail.com
WhatsApp: +92 334 3646307
